FAQ for Visa Click to Pay – easy, smart and secure online checkout

If the page is not responding, please try refreshing your page or clear your cache and cookies before using Visa Click to Pay again. You can also try an alternate browser. If you receive an error message, please check that you’ve filled out all required fields for information. If these methods do not work, please contact Visa Support at [email protected] or call customer support.

You may encounter an extra security prompt during checkout to confirm that you are the authorized cardholder. Learn more about Visa Secure.

Visa doesn’t provide an alert service for transactions. Please check with your financial institution to see if they do. You may also check if your Visa card is eligible for Visa Purchase Alerts.

With the new checkout option, cards from other payment networks, like Mastercard, American Express and Discover may not be available. We recommend you contact Mastercard, American Express and Discover to manage or set up those cards. You can also set up or manage your cards during checkout at participating merchants.

• Mastercard customer support: call the number on the back of your card
• American Express customer support: call the number on the back of your card
• Discover customer support: call the number on the back of your card
  

In the experience, select the user icon in the top right corner on the Review & Confirm screen. Then select Sign Out to no longer be remembered. You’ll need to re-enter your email address and verify your identity the next time you pay with Click to Pay.

This could be for several reasons. For example:

1. You’ve made too many failed attempts using your one-time code
2. For your safety, we need more information

For help using Visa Click to Pay, please contact Visa support at [email protected] or call customer support.

After a short period of inactivity or if you close your browser window, you’ll be automatically signed out of your session. To continue, you’ll need to start your session again.

For your convenience and to ensure you are able to easily access the one-time code on the device you are using while paying, we send the code to both your phone and email. You can use the code sent to either your phone or email to complete your purchase. 

You may update your phone number on the Visa Click to Pay consumer portal to make sure you receive the one-time code. Follow steps below to update your mobile phone number.

• Login on Visa Click to Pay consumer portal with the email address associated with Click to Pay
• Enter the one-time code sent to your email address and / or phone
• Head to “My Address Book” section and edit phone numbers – you may need to edit all phone numbers associated with your cards’ billing addresses 

If the number on your profile is correct and you are still experiencing issues receiving the one-time code, this could be because your service carrier is blocking SMS alerts. We recommend that you check with your service carrier and review the SMS settings to allow notifications from short code 86301.   

Please note that when you request a one-time code to be sent to your mobile number, for your convenience Visa also sends the one-time code to your email address associated with Visa’s Click to Pay. To ensure you are able to continue with your payment using Click to Pay, you could also check your email. 

The security of your information in Visa’s Click to Pay is extremely important to us. To ensure the security of your information, our fraud and risks systems prevent access to the information after a certain number of log-in attempts with an incorrect one-time code.

Please wait for some time and trying logging in again.

For any issues regarding your card, please contact your bank or card issuer. The website and toll-free number might be located on the front or back of your card. If this is a Visa card, you can find the information and support you need at Visa Consumer Support.

In Visa Click to Pay, we have removed passwords for a more secure and simple experience. You will receive a one-time code sent to your email address and/or registered phone number when you input your email address at the login screen. Once you submit the one-time code successfully, you’ll be able to access your Visa Click to Pay profile without a password. If you’re using a password as part of Visa Checkout, you can change your password after signing in successfully at our consumer portal.

If you’re having trouble setting up your Visa card on Visa Click to Pay, and don’t find the help you need here, please contact Visa support at [email protected] or call customer support.

For non-Visa cards, please contact the customer support for that card network.

Select Delete Card in the experience or Visa Click to Pay consumer portal to remove your Visa card from Visa Click to Pay.

We hate to see you go. You can close your Visa Click to Pay account at our consumer portal. Once you sign in, select Manage Account, then Close Account to close your account and remove your cards and information from your system. For non-Visa cards, please go to the supporting website for the corresponding network. 

The email address linked to your profile cannot be changed. If you want or need to use an alternative email address, your only option is to create a new Visa Click to Pay profile. You can create a new profile at our consumer portal.

By selecting Remember Me, Visa will remember you on that browser and device and you can skip verification on that device and browser the next time you click to pay with Visa. This means that you’ll be able to see the Visa cards, email, names, phone numbers, and addresses you set up on Visa Click to Pay and you won’t need to enter a one-time code to check out. For your security, we’ll still ask you to re-verify in certain situations such as updating your personal info. 

Go to My Device Settings to change your settings at any time. This feature is not recommended for shared devices.

We’ve evolved the Trust this Device feature into Remember Me to improve your checkout experience. Previously, you had to choose ‘Remember me’ to be remembered on the device and also choose ‘Trust this Device’ (or ‘Stay Signed In’) to be able to skip entering a one-time code in order to check out. Now you can do this by simply turning on Remember Me. You can adjust your Remember Me settings anytime by signing in to Visa Click to Pay consumer portal and going to the My Device Settings section on the My Card Details screen.